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Support

Having issues with an element of the Simulcast? Start by looking at our documentation and helpdesk.
Don't hesitate to email us at contact@parentssummit.com.

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VIDEO TEST

Video Stream Test

The full path's test is scheduled for Thursday, January 12th from 6-7pm. Prior to the test, if you are a simulcasting church, please refer to the email sent on Thursday, January 5th and sign in to Atlassian's HipChat support room. We will use this for during-test and day-of support. Any questions, please email contact@parentssummit.com Thanks!

 

According to our streaming provider, you should have 3Mbps clean download speeds to get the best stream, which is 720p29.97 and needs 2Mbps. If that fails, the player reduces to 486p29.97 and that needs 1.6 Mbps. The worst quality is 432p29.97 and that takes 646 Kbps. The player used is the Adobe Flash Player 10.0.32 or later and should be running Microsoft Explorer, Firefox, Safari or Chrome. JavaScript and Cookies must be enabled.

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